To assert your rights and attempt to recover your funds, you must file your complaints with the Czech authorities (in the location of the company’s registered office) and in your place of residence.
Here are the specific contact details for the relevant services:
- Police Authorities in the Czech Republic (Direct Action)
As White Mint Financial Company s.r.o. is registered in Prague and is already subject to administrative bans, a specific police unit is handling reports related to this case:
Department: Czech Police, Prague 1 Regional Directorate, Economic Crime Unit (Odbor hospodářské kriminality).
Address: Františka Křížka 735/24, 170 00 Praha 7, Czech Republic.
Email: krpa.podatelna@policie.gov.cz.
Telephone: +420 974 857 349
- Regulatory and Reporting Authorities in France
As a French resident, you must report the scam to contribute to international cooperation files (Europol/Interpol).
AMF (French Financial Markets Authority):
Service: Savings Information Service (to report a scam and check your legal options).
Telephone: +33 1 53 45 62 00 (Monday to Friday, 9:00 AM – 12:30 PM).
Online form: (https://www.amf-france.org/fr/signaler-une-arnaque-ou-une-anomalie).
Filing a criminal complaint:
THÉSÉE Platform: Accessible via the service-public.fr website, it allows you to file a complaint online for internet scams. Important Note: For investment scams, you are often required to go in person to a police station or gendarmerie to validate your complaint.
Letter to the Public Prosecutor: You can send a registered letter to the Public Prosecutor at the court of your place of residence.
- Assistance for Cross-Border Disputes (European Mediation)
The European Consumer Centre (ECC) provides free assistance to consumers in disputes with businesses based in another European Union country.
ECC France:
Address: c/o European Consumer Centre, Bahnhofsplatz 3, 77694 Kehl, Germany.
Telephone: 0820 200 999 (€0.12/min).
Website: Online Complaint Form.